Everything you need to know about delivery, returns and your consumer rights when purchasing Roof2Drain.
Roof2Drain ships across Australia-wide, including metropolitan, regional and most remote locations.
Orders are typically dispatched within 1–3 business days of payment confirmation.
Estimated delivery times:
Delivery estimates are provided as a guide only and may be impacted by courier delays, weather events or peak periods.
Shipping costs are calculated at checkout based on:
Any applicable shipping charges will be clearly displayed before you complete your purchase.
Once your order has been dispatched, you’ll receive a confirmation email with tracking details so you can monitor delivery progress.
Please ensure delivery details are correct at the time of ordering. Roof2Drain is not responsible for delays or non-delivery caused by incorrect address information provided by the customer.
We understand plans change.
If you change your mind, you may return unused Roof2Drain products within 30 days of delivery, provided that:
Change of mind returns are subject to the customer covering return shipping costs. Original shipping fees are non-refundable.
Once returned and inspected, approved refunds will be processed to the original payment method.
If your order arrives:
Please contact us as soon as possible with:
We will arrange a replacement, repair or refund in line with Australian Consumer Law.
Our goods come with guarantees that cannot be excluded under Australian Consumer Law.
You are entitled to:
A “major failure” includes products that:
These rights apply regardless of any manufacturer warranty or store policy.
Roof2Drain is designed for DIY or professional installation.
It is the customer’s responsibility to:
We recommend professional installation for multi-storey buildings or where working at heights presents a risk.
To request a return or report an issue, please contact us via:
Include your order number and details of your enquiry so we can assist you promptly.
If you’re unsure about shipping, returns or whether Roof2Drain is right for your project, our team is happy to help.
